Warranty & Return Policy

1. Order Verification & Missing Items

Please inspect your package immediately upon delivery to ensure all ordered items are present and correct.

If any items are missing, you must notify us within 24 hours of receiving the package.

2. General Warranty Disclaimer & Technical Support

Due to the nature of the RC/drone hobby and custom electronics, we do not provide a general warranty or guarantee for products sold at InsideFPV Ventures for any specific time period.

We assure you that all products pass strict Quality Control (QC) from the manufacturers prior to shipping.

Third-Party Sales: Warranty and support claims are strictly non-transferable. We will not entertain queries or warranty claims if a customer purchases a product from us and resells it to a third party.

3. Pre-Installation Testing (Mandatory)

Before soldering or installing components into your build, you must perform a non-destructive test upon delivery:

• Flight Controllers (FC) / AIO Boards: Please check the FC/AIO immediately by connecting it via USB to Betaflight, INAV, or Ardupilot.
• ESCs: Power up the ESC using crocodile clips (do not solder) while connected to the FC, and check it in the appropriate ESC Configurator (BLHeli_S, BLHeli32, or AM32, depending on the firmware).

4. Dead on Arrival (DOA) & Defect Policy

If a product is Dead on Arrival (DOA) or has a factory manufacturing defect, the following process applies:

• Reporting: You must test the item as outlined above and report the defect within 24 hours of delivery.
• Inspection & Replacement: If reported within 24 hours, we will arrange a return request. Once we receive the item, it will undergo a strict inspection for user error (e.g., incorrect wiring, soldering damage, short circuits).
• If the manufacturer approves that the product is a genuine out-of-the-box failure with no user error, we will send a replacement unit. Please note: this process can take up to 20–25 working days.

5. Manufacturer Defects (OEM Support)

For manufacturing defects that fall outside the DOA window, OEM (Original Equipment Manufacturer) support applies.

• The user must open a support ticket directly on the respective manufacturer's website.
• Our team will assist you as much as possible in expediting your support ticket with the manufacturer.

7. Incorrect Items Received

If you receive the wrong item, an incorrect quantity, or a different item than what you ordered, please contact us immediately. We will arrange a return pickup for the incorrect item and ship the correct item to you at our expense.

8. Cancellations & "Change of Mind" Returns

We generally do not accept returns for products once a package has been delivered because it is no longer needed.

For order cancellations prior to shipping, please refer to our separate Cancellation Policy.

Exceptions (subject strictly to InsideFPV Ventures approval): In rare cases where we agree to accept a return for an already delivered item, the following strict conditions apply:

• The customer is responsible for arranging and paying for return shipping to our facility.
• The product must be in its original, unopened packaging with absolutely no damage.
• Deductions: If accepted, we will deduct a 20% Product Restocking Fee, plus any original shipping charges, bank transaction fees, and payment gateway (Razorpay) charges.
• Refund Method: We do not issue refunds to bank accounts under any circumstances. You will receive the remaining balance as a Store Credit Coupon.
• Validity: This store credit is valid for 1 week (7 days) from the date of issue.

9. Rejected / Refused Deliveries

If a customer refuses to accept the delivery of a package and the courier returns the order to us, a heavy penalty applies.

• A 50% Return/Restocking Fee based on the order total will be deducted.
• The remaining balance will be credited to the customer's account in the form of reward points.